Return policy.

At RAY'D, we want you to love your purchase. If you're not completely satisfied, we offer the following return policy for our rented and sold items.

1. Returns for Purchased Items

Eligibility for Returns:

  • Items must be returned within 10 days of receipt.

  • Items must be in new, unworn, and unwashed condition with all tags attached.

  • Final sale items, including any custom or personalized products, are not eligible for return.

Return Process:

  • To initiate a return, please email us at werayded@gmail.com with your order number and the reason for the return.

  • We will provide you with a return authorization and instructions on how to proceed.

Restocking Fee:

  • A $25 restocking fee will be applied to returns for purchased items.

2. Jewelry and Accessories

Eligibility for Returns:

  • Jewelry and accessories can be returned or exchanged within 10 days of receipt, provided they are in new and unused condition.

  • Items that show signs of wear or damage will not be accepted.

3. Return Shipping Fees

  • Customers are responsible for all return shipping fees unless the item is defective or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

4. Exchanges

  • If you wish to exchange an item, please follow the return process above and place a new order for the desired item. Your return will be processed separately.

5. Refunds

  • Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item and confirm its condition.

6. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us at werayded@gmail.com within 48 hours of receiving your order. We will provide instructions for a return and cover the return shipping costs.

7. Contact Us

For any questions regarding our return policy or to initiate a return, please contact us at:

  • Email: werayded@gmail.com

  • Phone: 312.620.3613

Thank you for choosing RAY'D! We appreciate your business and are here to help.

Effective Date: October 3, 2024